Happy Endings

Teletech has been my home for the past 7 years. I started with a US account which is healthcare. The account is straightforward I would say, especially when we are speaking to providers. We will have to quote the patient’s benefits and explain why their claim was denied. I’ve spent four years on this account, I just got tired, and I realized that I am no longer growing professionally. I lost my motivation back then, so I decided to take a break. I resigned.

After 5 months, I applied again and got re-hired in an Australian account. With this, I struggled a lot. I got frustrated that I was not able to hit my metrics unlike before on my previous account. I cried multiple times, and I will not be able to make it without those people who helped me to cope up. To my supports and SMEs, to my team leads who always checks on me, does one-on-one coaching, who motivates me every day and who believes that I can excel on this account, I am so thankful.

I’ve been transferred to EPR which handles repeat callers and resolves complaints. It’s quite easy for me now, I guess I already got used to it. With that, I was able to get awards as Top 10 consultants every month, Top 10 with the Highest FCR and Most Improved Agent. I am so happy.

We’ve transitioned from complaints to one service wherein we’re going to generate sales as well. With the guidance of my supervisor and our Sales Champ I was able to generate sales though.

We know for a fact that a certain account can be just temporary, and there are also some instances that are already beyond our control. Our account got dissolved, so we have to transfer to a different account again. And then a pandemic happened, some of my teammates were able to work from home under a different account while me and the rest of the team were transferred to collections account.

In this account, the volume of calls is just way too much. And the metrics that you need to hit also add to the stress. I was totally burned out and drained, I guess that is the reason I resigned on this account. The way I felt way back then is also the same feeling that I had now when I resigned last Friday.

That is my TeleTech journey. TeleTech has been my comfort zone for the past 7 years of my life. Because of this company, I met a lot of wonderful people who are still part of my life until now, and friends who are really for keeps. I also gained life experiences which mold me for who I am today. I obtained enough knowledge because of my previous accounts that I can use for my future endeavors. And with that, I am forever grateful.

Thank you TTEC. Oracle ID 2107965 is now signing off.